Each parcel contains the products ordered, shipping documents and other information.
The order placed is confirmed on a page which is visible after completing the order form and personal details. At the time of confirmation, the customer will receive an email containing all the details of the order. Please note or print the order reference number with which you will be able to obtain information about your order.
When the goods have been collected from our warehouse you will receive confirmation and an estimated delivery date with the tracking number.
The order will be delivered by the courier chosen by the seller to the address indicated by the customer in the order form. Customers should check that their order arrives intact and if the parcel is damaged in any way or wet, the customer must refuse delivery and give the courier a reason for doing so. The company is not responsible for any damage incurred during transport.
The management system of our warehouse ensures that from the moment in which the order leaves the warehouse, delivery will be made within 48-72 hours.
Orders received over the weekend will be processed the following Monday and orders received on bank holidays will be processed on the next working day. Allowing for circumstances beyond our control, deliveries will be made as follows:
– Within 2 working days for mainland Italy;
– – Within 5 days for Sardinia, Sicily and smaller islands;
– – Within 5 days for major European cities, thanks to our agreement with UPS;
– – For other destinations, details will be given at the time of order confirmation.
Delivery times are approximate and therefore not binding. The company cannot be held responsible for any damage incurred due to delayed delivery times.
For Italy the shipping cost is €9.00 For Europe the cost will be calculated automatically (up to a maxium of 100 kg for Italy and 50 kg for overseas) according to your order (weight, transport method, delivery address).
The system will automatically calculate shipping costs according to the country of destination. For deliveries outside Europe, you can request an estimate of shipping costs via email. The cost will vary according to the destination and weight and each case is calculated separately.
Deliveries will be made with UPS, GLS or Poste Italiane and the costs we quote here are based entirely on their prices.
If the parcel is refused or not picked up, all transport- and stockcosts are at the expense of the client.