FAQ

Avio and Barocco are the two blends most commonly used in the bars of Salento. They are specially blended to produce a real “Italian Espresso” with its typical creaminess.

This blend is specially ground for espresso machines and it therefore very fine which could cause blockage of the safety valve of moka coffee makers. We recommend using this blend only with espresso machines.

Yes, but for shipments outside the EU, you need to email us with your requirements and we will send you an estimate for the shipping cost. Shipping costs vary according to destination and weight and therefore each shipment needs to be priced individually.
We are in the process of activating a system by which shipping costs to destinations outside the EU will be automatically calculated.

If the courier cannot make the delivery, a notice will be left with the details of the shipment and a telephone number to contact the courier to organize another delivery date. If this takes place within 48 hours, you can avoid paying the courier extra fees.

Normally we do not exchange food items but in exceptional cases we will exchange items if the packaging is intact within a week after delivery. The customer will have to pay all shipping costs.

By appointment only we can organize group visits for anybody who is interested in knowing more about our production.

We are proud to be one of the most well known coffee companies in the country. We always aim for continuous development while endeavouring to leave the lowest possible impact on the environment.

For an appointment, please contact us on 0039 0832 1692894, or email us at [email protected]

In case of payment by cash on delivery and by credit card the shipment takes place within 48 hours in Italy, excluding the major and minor islands, within 5 days in major European cities and in the Italian islands. If the bank transfer is chosen as payment, the order is placed in process after the crediting of the sum due.
In any case, an email will be sent informing you of the shipment.

For company policy: in order to guarantee the freshness of our coffee, we need to be able to monitor our clients’ needs. Outside of Salento, it would be too difficult to maintain constant quality control.

For credit cards, we use PayPal, otherwise you can choose to pay by bank transfer or cash on deliver

PayPal is one of the most widely used online payment methods, and its level of security is second to none. Check their website to learn more (https://www.paypal.com/it/webapps/mpp/buyer-protection)

The cost of cash on delivery is €3.50 in Italy. The total cost indicated on the delivery document is inclusive of this fee. The courier will not ask any extra payment.

Shipping is free in Italy for orders of €100.00 or more.

For shipping costs for orders less than €100.00 or outside Italy, please consult our Shipping costs page.